Contact
Two ways in, and that is deliberate
The phone, or the booking page, and nothing else. No form, no address to write to: a fault gets narrowed faster in somebody's own words than in three fields, and a mailbox read on Tuesday helps nobody on Saturday.
Call
(213) 799-7879Answered 24/7. If it is out of hours and not urgent, say so and it goes into the next window rather than waking anyone up.
Call nowOr pick a time
Booking page
Choose a window yourself and put the symptom in the notes. It arrives with the same person who would have answered the phone.
Open the booking pageWorth having to hand
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Model and serial number
The plate is inside the appliance rather than on the face of it, so open the door and look round the opening, the liner and behind any drawer or grille. Photograph it rather than copying it out — the number is what the part is ordered against.
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What it does, in your words
"Clicks for a minute then catches off a match." "Warm on the fridge side, freezer rock hard." Sentences like those are worth more than a diagnosis you have read online, because they narrow the fault instead of naming a part.
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When it started, and what changed
A remodel, a power cut, a new water filter, a house sitter who ran a self-clean. The thing that changed just before is very often the fault, and it saves a whole visit of elimination.
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Where you are
The street and the ZIP, not just the neighborhood. The arrival window is built around the run across town, so the address is what makes the window real.
Reviews
Left after the visit
Left by people across Los Angeles after the visit.
4.9 / 51,339 reviews
Yellow, sooty flames on every burner after our remodel. Drywall dust had packed the ports and the air shutters underneath. He cleaned it all out and charged the $89 call, nothing added on top.
Hector S.Tarzana
Roasts came out pale and needed an extra half hour, every single time. He tracked the heat through a whole bake, found the sensor connector corroded green, and reseated it clean.
Jessamyn B.Toluca Lake
Cycles finished in half the usual time and left plates dirty. The soil sensor had clouded over and was calling every load clean. He cleared the optics, ran a proper wash, and it works right.
Oscar Y.Tarzana